Terms of Service


Welcome to the inboundtrip.com website (the "Website"). This Website is provided solely to assist customers in making legitimate travel reservations, and for no other purposes. The terms "we", "us", "our" and "Inboundtrip" refer to Inboundtrip Travel Services. "You" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept these terms and conditions, please do not use this Website.

Use of the Website

As a condition of your use of this Website, you warrant that:

  1. you are over 18 years old
  2. you can create and uphold a legal obligation
  3. you will use this Website in accordance with this Agreement
  4. you will only use this Website to make legitimate purchases for you or for another person who is at least 18 years of age and for whom you are legally authorized to act
  5. all information supplied by you on this Website is true, accurate, current and complete

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited Activities

The Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary. While limited copies of your itinerary may be made for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from or through this Website.

You understand that any violations of this clause may result in the cancellation of your reservation(s), in being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur because of these violation(s).

Payment Policy

We accept online payments on this Website. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (Cardholder ID) matches that of the purchasing credit/debit card. You also agree to supply proof of Cardholder ID upon request at any time within six months of your purchase. Any violation of this policy may result in the cancellation of your reservation(s), in a refusal of access to applicable travel products or services, in forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur for violation(s).

Change and Cancellation Policy

All change or cancellation requests for any services purchased must be informed to the customer service via any means mentioned in our customer support page at inboundtrip.com/support.

Our cancellation policy is as below:

  1. Tour packages: No cancellation charges if cancelled at least 6 hours prior the pickup time. The fare for the first day will be charged if cancelled less than 6 hours before scheduled pick up time.
  2. Hotel / Airport transfer: No cancellation charges if cancelled at least 6 hours prior the pickup time. Full fare will be charged if cancelled less than 6 hours prior the pickup time.

Refund Policy

Eligible refunds will be processed in 3 working days and will be made in the same mode of payment made. Refunds to credit, debit cards or bank accounts may take up to 7 working days to appear on your account depending on the card or bank. Some payment cards and accounts may take more days as per the concerned bank's policies, thereafter to display the credited amount.

Delivery Policy

All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable electronic ticket ("ticket") after the successful completion of your purchase. Your ticket will be downloadable for a limited period, and will be delivered to the email address you provide at the time of purchase as a permanent record. A ticket notification and any changes to it may also be delivered to your mobile number, subject to service availability.

If you choose not to download your ticket from the website’s download and purchase confirmation page, you must check that you have received the ticket for your purchase by email and notify us without delay if you have not received it within one hour after your successful completion of the purchase.

We will not be liable if you do not receive your ticket because the email address you provided at the time of purchase was unable to receive the relevant email(s) after completion of your purchase, or for up to twenty-four hours thereafter for any reason whatsoever.

Business Partners, Rules and Restrictions

You agree to inform Inboundtrip of any circumstance or condition in which you or any person on whose behalf you are making a reservation may need special assistance for passengers of reduced mobility prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately, and the same should be communicated to us in writing within thirty days thereafter. After this time period, Inboundtrip will not entertain any such complaints.

Travel Destinations

Travel to certain destinations may involve greater risk than others. Inboundtrip urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking.

Liability Disclaimer

The content published on this website may include inaccuracies or errors (including pricing errors). In particular, Inboundtrip and its affiliated, co-branded and/or linked website partners through whom we provide service (Collectively, "Inboundtrip affiliates") do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, Inboundtrip expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary.

Hotel ratings displayed on this website are intended as only general guidelines, and the Inboundtrip affiliates do not guarantee the accuracy of the ratings. The Inboundtrip affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Inboundtrip affiliates and their respective suppliers may make improvements and/or changes on this website at any time.

The Inboundtrip affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the the Inboundtrip affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. The Inboundtrip affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from the Inboundtrip affiliates, and/or their respective suppliers are free of viruses or other harmful components. The Inboundtrip affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Inboundtrip affiliates. The Inboundtrip affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Inboundtrip affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Inboundtrip affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Inboundtrip affiliates and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the Inboundtrip Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Inboundtrip Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four-Hundred Indian rupees (INR 400.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Inboundtrip Affiliates, and/or their respective suppliers.


You agree to defend and indemnify the Inboundtrip Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees brought by third parties because of:

  1. your breach of this Agreement or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

Links to Third-party Sites

This Website may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only. We do not control these websites, are not responsible for their contents, or their policies regarding privacy or other practices. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or others) is free of malicious programs and viruses. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Copyright and Trademark Notices

All contents of this Website are the copyright of inboundtrip.com, unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content


Any dispute shall be submitted to the exclusive jurisdiction of the courts at Kerala, India.

Changes to this Agreement

We reserve the right at any time, at our sole discretion, to change this Agreement and any changes will become effective on the day they are posted. We encourage you to frequently review this Agreement for any changes.

For quick answers to your questions, contact us at:

Inboundtrip Travel Services
Inboundtrip Travel Services, Kakkanad, Kochi – 682037, Kerala, India