Q. How do I get my car and driver details?
A. Car and driver details will be updated in the itinerary no later than 24 hours before the pickup time and will be send as Email/SMS/Whatsapp to you.
Q. Where do I meet my driver?
A. If you are arriving at an airport, once you reach the airport please call the driver and he will come to the arrival area for pickup. If you don't have a phone, you can give the driver name and vehicle number to the transportation authorities and they will send message to the parking area. If the pickup is from a hotel or any other location, the driver will call you 15-45 minutes before the pickup.
Q. What is included in the taxi fare?
A. The estimate includes driver fees, driver allowance (BATA), waiting charges, fuel and tax. But does not include inter-state tax, toll and parking; these are nominal amount which varies and can be paid directly to the authorities.
Q. How can I pay for the taxi?
A. We accept online payments, cash and bank transfer. You can find more details about payment methods at http://www.inboundtrip.com/#ways-to-pay .
Q. What is your payment policy?
A. Fifty percent of the fare up-to maximum INR 1,000 need to be paid in advance for confirmation. Balance amount must be settled at the end of the trip. You can also make full payment online.
Q. Can I pay the driver?
A. You can pay directly to the driver. Receipts towards the payments will be send to your email address.
Q. How can I make a booking?
A. Please visit http://www.inboundtrip.com/book-a-taxi to make a booking online. You can also contact our support team to make a booking over the phone. You can find our customer support contact details at http://www.inboundtrip.com/support .
Q. How can I change my booking?
A. Please visit the page http://www.inboundtrip.com/mytrip . You may also contact our customer support. You can find our customer support contact details at http://www.inboundtrip.com/support .
Q. How can I cancel my booking?
A. Please visit the page http://www.inboundtrip.com/mytrip. You may also contact our customer support. You can find our customer support contact details at http://www.inboundtrip.com/support .
Q. What happens if you do not answer my call?
A. We have a fantastic track record when answering customer calls. Due to any technical or weather reasons if we were unable to attend your call, you can try other options which can be found at http://www.inboundtrip.com/support .
Q. Where can I enquire about lost items?
A. Please contact our customer support. You can find our customer support contact details at http://www.inboundtrip.com/support .
Q. How do I make a complaint?
A. We strive to deliver the highest standards to our customers. However, we recognise that on occasions things can go wrong. We have processes to handle these situation. If you have a complaint, you should contact our support team.
Q. How do I provide feedback?
A. After your journey has been completed we will email you asking for your feedback. You may also share your feedback by visiting the page http://www.inboundtrip.com/feedback .
Q. What is your cancellation policy for hotel and airport transfer?
A. For hotel and airport transfer there is no cancellation charges if cancelled at least 6 hours prior the pickup time. Rs:600 will be charged if cancelled less than 6 hours prior the pickup time.
Q. What is your cancellation policy for tour packages?
A. For tour packages there is no cancellation charges if cancelled at least 6 hours prior the pickup time. The fare for the first day will be charged if cancelled less than 6 hours before scheduled pick up time.
Q. Do you have a minimum fare?
A. Yes minimum fares are applicable as per the destination which will be mentioned in the itinerary. This means that if the total fare for your journey is less than the minimum fare, you will need to pay the difference so that the total amount you pay will be equal to the minimum fare.
Q. My journey was not completed how do I get a refund?
A. In the event your booking was cancelled, your refund after deducting the cancellation charges if any will be processed in 3 working days and will be made in the same mode of payment made. Refunds to credit, debit cards or bank accounts may take up to 7 working days to appear on your account depending on the card or bank.
Q. My driver is quoting a different price than the estimate I received. What should I do?
A. The fare provided earlier is an estimate for reference purpose only. Certain factors such as traffic, weather conditions, road deviations, changes in the route may affect the actual fare you are charged. Once the trip is completed you can check the actual fares online at www.inboundtrip.com/mytrip or by contacting the customer support. You will receive a receipt from the driver and we will send an invoice to your email address.
Q. What happens if the Taxi breaks down midway?
A. As a policy we provide only vehicles which are in very good running condition. Minor repairs can be rectified in minutes. In case of major break down, we shall arrange an alternate taxi. It is our endeavor to ensure you reach your destination with minimal loss of time and comfort.
Q. Should I tip the driver?
A. Tipping is voluntary and are not included in the fare. If you are happy with the driver's service then it is customary to tip the driver, entirely to your discretion.
Q. Is it possible to get a SIM card while we travel?
A. SIM cards are available at international airports from the kiosks of mobile service providers. These kiosks are located immediately after the immigration and customs clearance. Alternatively, you can also buy a SIM card from the outlets of service providers or from re-sellers. You will need to provide two passport size photographs, photocopy of your personal, photocopy of your Indian visa and a proof of where you will be staying. Usually, the SIM card will be activated within 24 hours.
Q. Are you part of airport prepaid taxis?
A. We are not airport prepaid taxis, but we are authorised taxis permitted to operate pan India. Airport prepaid taxis are available from the counters on demand, in the airport arrival area and only provides airport pickup. We provides airport pickup, airport drop-off, custom tours and full day trips. To get the contact numbers of airport prepaid taxi counters, please visit https://www.inboundtrip.com/kerala-airport-taxi