Frequently Asked Questions

About

1. Q. What is Inboundtrip?
   A. Inboundtrip is a taxi service in Kerala and South India. We do airport transfers, city and outstation taxis, and multi-day tour packages with a professional driver. Book online at https://www.inboundtrip.com/book-a-taxi

2. Q. Are you airport prepaid taxis?
   A. No. We are government-authorised taxis, not the airport prepaid counter. Prepaid taxis are available from counters in the arrivals hall on a queue basis and are not managed by us. Book Inboundtrip in advance at https://www.inboundtrip.com/book-a-taxi — more on airports: https://www.inboundtrip.com/airports

3. Q. Where do you operate?
   A. We operate 24/7 from Cochin (Kochi, COK), Trivandrum (TRV), Calicut / Kozhikode (CCJ) and Kannur (CNN) airports, and across Kerala cities. Outstation trips continue into Tamil Nadu, Karnataka and the rest of South India. Distance on the quote is calculated from the airport or nearest taxi station and back to that origin.

4. Q. Is the service available 24 hours?
   A. Yes. Airport and city taxi service runs 24 hours. You can book online any time. Please book at least 12 hours before pickup when you can. Last-minute requests: call or WhatsApp +91 8137 000 513.

Booking

1. Q. How can I make a booking?
   A. I will first check the live fare, then ask if you would like to proceed with booking. If you say yes, I need pickup, drop-off, date and time, car type, and mobile. Informal times such as 6 oct 11 A M are fine. If the mobile is new I will also need first name. Email is optional. You can still book at https://www.inboundtrip.com/book-a-taxi or WhatsApp +91 8137 000 513.

2. Q. How much does a taxi cost? Can you quote Kochi to Munnar?
   A. Share pickup and drop-off (and a car type if you have a preference). I will check the live estimate for Sedan, Ertiga and Crysta, or the car you name. If you want to book, I will ask whether to proceed and then create the booking here.

3. Q. Do I need to book in advance?
   A. Please book at least 12 hours before pickup so we can assign a car and send driver details in time. Same-day and last-minute trips are sometimes possible — WhatsApp or call +91 8137 000 513. Airport prepaid counters are a walk-up option we do not operate.

4. Q. Do I need an account or password?
   A. No customer login is required. After booking you get a reference number by email. Open the trip at https://www.inboundtrip.com/mytrip with the reference number and last name (plus captcha). We also email and SMS a unique trip link.

5. Q. Do you do multi-day Kerala tour packages?
   A. Yes. Use Book a taxi and add each day’s pickup and drop (or ask support to build the itinerary). Package rates are for tourism; business, events, marriages and pilgrimage may have extra driver allowance. A tentative itinerary is required; small changes are fine, large changes may cost extra. Tours shop: https://www.inboundtrip.com/tours/

6. Q. Do you offer shared taxis?
   A. No. Inboundtrip is private hire only — the car is for your booking, not a shared pool with other passengers. For a group, book a larger car (Ertiga, Innova/Crysta, or 12-seater). Quote: https://www.inboundtrip.com/book-a-taxi

7. Q. Can I book after I land (walk-up at Calicut or any airport)?
   A. Please book at least 12 hours ahead when you can. Same-day and after-landing requests are sometimes possible — WhatsApp or call +91 8137 000 513 as soon as you know. We are not the airport prepaid counter; that queue is a separate walk-up option we do not operate.

8. Q. Do you pick up from Bangalore or outside Kerala?
   A. We mainly start from Kerala airports and cities (COK, TRV, CCJ, CNN and stations). Outstation trips continue into Tamil Nadu, Karnataka and the rest of South India. A pickup that starts in Bangalore or another city outside our usual stations needs a check — WhatsApp +91 8137 000 513 with the places and date, or try https://www.inboundtrip.com/book-a-taxi and we will say if we can cover it.

9. Q. The booking form shows no cars. What should I do?
   A. Refresh the page and try again. If the car list is still empty, the date, station, or package type may not match an available fleet — change the station or date, or WhatsApp +91 8137 000 513 with pickup, drop and date. You can also use https://www.inboundtrip.com/support

Confirmation

1. Q. How do I confirm my booking?
   A. Fastest: pay partial or full online from your trip page, or type CONFIRM followed by your reference in this chat (example: CONFIRM 9335CQ). You can also send CONFIRM plus your reference by SMS or WhatsApp from your mobile to +91 8137 000 513. Some returning guests on short trips (up to 2 days) are confirmed immediately when they choose cash / pay later. Returning guests with a past no-show, brand-new contact details, and trips longer than 2 days stay pending until you confirm or pay.

2. Q. I booked — is my taxi confirmed?
   A. Check your trip at https://www.inboundtrip.com/mytrip with the reference number and last name. If it is still pending, pay online for quicker confirmation, or type CONFIRM plus your reference in this chat (example: CONFIRM 9335CQ). You can also send CONFIRM {your reference} by SMS or WhatsApp to +91 8137 000 513. If you already paid or sent CONFIRM and it still shows pending, ask to be connected to support and share the reference.

3. Q. When do I get car and driver details?
   A. Car and driver details are updated on the itinerary and sent by email, SMS and WhatsApp about 12 to 24 hours before pickup (public FAQ also says no later than 24 hours). Before that, a confirmed booking still runs on time — you do not need driver details yet. If pickup is sooner than 12 hours, contact +91 8137 000 513.

Manage trip

1. Q. How can I view or change my booking?
   A. Open https://www.inboundtrip.com/mytrip and enter your booking reference and last name. From there you can view the itinerary, request changes, pay, or cancel. You can also WhatsApp or call +91 8137 000 513. If last name does not match, ask support to resend the trip link.

2. Q. I cannot open Manage Trip / my reference is not found.
   A. Use https://www.inboundtrip.com/mytrip — reference number plus last name exactly as on the booking, then captcha. If last name is blank, hyphenated, or different from your passport, tell us the mobile number used at booking and we will send the direct link. Do not create a second booking until we have checked.

Payment

1. Q. How can I pay for the taxi?
   A. Pay online (cards via Razorpay), UPI, bank transfer, or cash / UPI to the driver after the trip. The driver can show a UPI QR. Use the payment buttons on your trip page so the amount and reference match: https://www.inboundtrip.com/mytrip — overview: https://www.inboundtrip.com/ways-to-pay

2. Q. What is your payment / advance policy?
   A. You may pay in full online, or a partial advance for confirmation. Advance is 50% of the fare, capped at INR 1,000 for airport and city transfers, and up to INR 2,000 for multi-day packages. Balance is due at the end of the trip (cash or UPI to the driver is fine). Receipts are emailed. You can also pay the driver in full after the trip once the booking is confirmed.

3. Q. Can I pay the driver in cash?
   A. Yes. Cash to the driver is accepted (local currency; some foreign currency by arrangement). The driver can also take UPI. We email a receipt. For a new booking, cash / pay later still needs confirmation: send CONFIRM {reference} to +91 8137 000 513 unless the trip was already confirmed instantly.

4. Q. I paid by UPI / I clicked I’ve Paid but the trip is still unpaid.
   A. UPI “I’ve Paid” only messages our team — it does not mark the trip paid. We match the credit and then update the booking. Please allow time, keep the UPI reference, and share your booking number. Card / Razorpay success updates automatically. If nothing changes, ask for a human and we will check Payments Pending.

5. Q. Do you give GST invoices?
   A. Yes, we provide GST invoices. They will be shared via WhatsApp or email after trip completion. Please inform us in advance if you would like your GSTIN or company name included. Legal name Inboundtrip Ventures, GSTIN 32AAMFI1518D1ZU, PAN AAMFI1518D, Ernakulam, Kerala. Details: https://www.inboundtrip.com/docs/gst/

6. Q. The pay button failed. Can I get a GST invoice?
   A. If a Razorpay/UPI pay button fails, try again from https://www.inboundtrip.com/mytrip or use UPI / bank details on that page, then tap I’ve Paid. Do not send money to a personal UPI unless it is on your trip page. GST invoices are issued for paid trips — open mytrip or WhatsApp +91 8137 000 513 with the reference if the download is missing.

Fare and charges

1. Q. What is included in the taxi fare?
   A. The itinerary total is the quote. It typically includes vehicle and driver, fuel, and — when they apply to the route — airport entry/parking and state border permits. Road tolls are often extra (commonly about INR 200–500 depending on the route) unless they already appear on your itinerary; then you can pay the driver or ask us to add them. Extra kilometres beyond the estimate, extra waiting, and remote driver night stay may apply. Full tables: https://www.inboundtrip.com/charges/

2. Q. Are road tolls included?
   A. Toll applies only on routes that pass a plaza. Many itineraries already include a combined Road toll line. If not, pay the driver (typical range INR 200–500). Current plaza list: https://www.inboundtrip.com/charges/

3. Q. What are airport entry and parking charges?
   A. Airport entry/parking is usually on the itinerary. If not, pay the driver. Typical car/MPV: Calicut pickup INR 100 (drop 0); Cochin pickup and drop INR 100; Kannur pickup and drop INR 120; Trivandrum pickup and drop INR 100. 12-seater vans are higher (Calicut 250, Cochin 250, Kannur 700, Trivandrum 200). Live table: https://www.inboundtrip.com/charges/

4. Q. What are state entry permit charges?
   A. Permits apply when the trip crosses into another state. Usually included on the itinerary; otherwise pay the driver. Typical: Karnataka car INR 600, MPV INR 900, 12-seater INR 2,000; Tamil Nadu INR 470 for car, MPV and 12-seater. https://www.inboundtrip.com/charges/

5. Q. Is there a minimum fare?
   A. Yes. Minimum fares can apply by destination and are shown on the itinerary. If the calculated fare is below the minimum, you pay the minimum.

6. Q. How is distance calculated?
   A. Distance is calculated from the airport or nearest taxi station to your points and back to that origin. Kilometres beyond the estimate are charged as extra km on the fare summary. For packages, daily included km plus extra km apply.

7. Q. What are driver working hours and night stay charges?
   A. On multi-day packages the driver’s normal hours are 8:00 am to 8:00 pm. Arrival and departure days follow your flight or hotel times. Extra hours may be charged as waiting / overtime as on the itinerary. In well-known tourist places, driver stay is usually arranged with no extra night-stay fee. In remote places, driver night stay is typically INR 700 per night (Kerala, Tamil Nadu, Karnataka). Tourism rates; business, events, marriages and pilgrimage may add about INR 500 per day driver allowance. https://www.inboundtrip.com/charges/

8. Q. The driver is quoting a different price than my estimate.
   A. The booking estimate is the reference for the planned route. Traffic, extra stops, extra km, waiting or a changed route can change the final amount. After the trip, check the actual fare on https://www.inboundtrip.com/mytrip or ask support. You get a driver receipt and an email invoice. If you are on the trip now and the amount looks wrong, share the reference and we will connect you to support.

9. Q. What are hourly / 8 hour city package rates?
   A. Published 80 km / 8 hour city rates (Kochi, Trivandrum, Kozhikode, Kannur airports and city): Sedan INR 2,200; Ertiga INR 2,400; Innova INR 2,700; Crysta INR 3,200. Extra km about INR 18–24; extra hour about INR 200–300. Non-city 80 km / 8 hour is higher (Sedan 2,500, Ertiga 3,000, Innova 3,500, Crysta 4,000). Extra km or extra hours — whichever is higher — is charged. Confirm the live estimate at https://www.inboundtrip.com/book-a-taxi

10. Q. Do you have a Sabarimala taxi package?
    A. Yes, from Cochin or Trivandrum airport/city to Pamba, return from Nilakkal parking (pilgrims use the shuttle). Published all-inclusive examples from Cochin: Sedan about INR 7,000, Ertiga 8,000, Innova 9,000, Crysta 11,500, 12-seater 14,000, covering a reasonable distance up to 36 hours. Trivandrum starts a little higher. Extra km and hours after 36 hours are extra. Confirm on https://www.inboundtrip.com/book-a-taxi or WhatsApp +91 8137 000 513.

11. Q. Can we stop for one hour on the way (mid-stop / wait)?
    A. Yes. Short dining or rest stops are normal on airport transfers. A planned one-hour mid-stop is usually fine — add it in Specific requirements so the driver knows. Long waits or extra sightseeing can add time or km; the live estimate on https://www.inboundtrip.com/book-a-taxi is the quote. We do not invent a wait fee here.

Pickup and driver

1. Q. Where do I meet my driver at the airport?
   A. After you land, call the driver. He will come to the arrivals area. If you have no phone, go to arrivals and he will meet you there. Share your flight number on the booking so we can track delays. Car and driver details arrive 12–24 hours before pickup.

2. Q. Where do I meet the driver at a hotel?
   A. For hotel or other non-airport pickups, the driver calls you about 15–45 minutes before the time. Be ready at the lobby or the pin you gave. If you do not get a call close to pickup, WhatsApp +91 8137 000 513 with your reference.

3. Q. My flight is delayed. Will the driver wait?
   A. The driver will be at the airport and will wait according to your flight’s actual landing time and the time required for airport formalities. There are no extra waiting charges. Please still share your flight number on the booking, or WhatsApp +91 8137 000 513 with the reference and new landing time so we can track the flight.

4. Q. Are there extra waiting charges at the airport?
   A. The driver will be at the airport and will wait according to your flight’s actual landing time and the time required for airport formalities. There are no extra waiting charges.

5. Q. Where is my driver? Pickup is today.
   A. Driver name and number are sent 12–24 hours before pickup by email, SMS and WhatsApp, and are on https://www.inboundtrip.com/mytrip If pickup is today and you still have no number, share your booking reference and ask to be connected to support. We will not invent a driver name in chat.

6. Q. What if the taxi breaks down?
   A. We send vehicles in good running condition. Minor issues are usually fixed quickly. For a major breakdown we arrange another taxi so you can continue with as little delay as possible. Call +91 8137 000 513 if you are on the road.

7. Q. Should I tip the driver?
   A. Tipping is voluntary and not included in the fare. If you are happy with the service, a tip is at your discretion.

8. Q. Can the driver meet me inside the terminal?
   A. Drivers wait in the public arrivals area with a name board. They cannot go through immigration or into the sterile area. After you land, call the driver; he will come to arrivals. If you need extra help with elderly guests or lots of bags, add it in Specific requirements or WhatsApp +91 8137 000 513.

Cancellation and refund

1. Q. How do I cancel my booking?
   A. Cancel on https://www.inboundtrip.com/mytrip or contact support with your reference. Hotel and airport transfers: no charge if cancelled at least 6 hours before pickup; INR 600 if cancelled less than 6 hours before pickup. Tour packages: no charge if cancelled at least 48 hours before pickup; the first day’s fare is charged if cancelled less than 48 hours before pickup.

2. Q. What is the cancellation policy for airport transfers?
   A. For hotel and airport transfers there is no cancellation charge if you cancel at least 6 hours before pickup. INR 600 is charged if you cancel less than 6 hours before pickup.

3. Q. What is the cancellation policy for tour packages?
   A. For tour packages there is no cancellation charge if you cancel at least 48 hours before pickup. If you cancel less than 48 hours before pickup, the fare for the first day is charged.

4. Q. How do I get a refund?
   A. If the booking is cancelled, we process the refund after any cancellation charge, usually within 3 working days, to the same payment method. Cards and bank transfers can take up to 7 working days to show on your statement. Share the booking reference. For a refund that is already due and delayed, ask for a human.

Fleet

1. Q. What cars do you have? How many passengers and bags?
   A. Typical capacity: Hatchback/compact — 3 passengers, 1 check-in bag. Sedan (Dzire, Etios or similar) — 4 passengers, 2 bags. Ertiga — 6 passengers, 2 bags (or about 5 bags with 4 people). Innova / Crysta / Hycross — 6 passengers, 2 bags (more bags with 4 people). 12-seater van — 12 passengers, about 10 bags. Vehicles are under 7 years, AC, with Wi-Fi and tracking on many cars. See https://www.inboundtrip.com/taxi-fleet

2. Q. Do you have child seats, Wi-Fi or wheelchair help?
   A. AC, and on many cars Wi-Fi and tracking, are standard. Child seats and disability assistance are available on request — add it in Specific requirements when you book, or WhatsApp +91 8137 000 513 before pickup so we can arrange it. We do not guarantee a child seat unless it is confirmed on the trip.

3. Q. Can I bring a pet?
   A. Pets are allowed only in a proper cage or carrier, for safety and cleanliness. Arrange the carrier before the ride and mention the pet when you book.

4. Q. Do you have female drivers?
   A. Most of our chauffeurs are male professional drivers. If you need a specific arrangement, tell us at booking or WhatsApp +91 8137 000 513 and we will see what we can do. We cannot promise a female driver on every trip.

5. Q. Do you have a lady cab or female-only taxi?
   A. We do not run a separate lady-cab product. Most chauffeurs are male professional drivers. If you want a specific arrangement, say so at booking or WhatsApp +91 8137 000 513. We cannot promise a female driver on every trip.

Support

1. Q. How do I contact support?
   A. 24/7: Call +91 8137 000 513, WhatsApp +91 8137 000 513, or email support@inboundtrip.com. Support form: https://www.inboundtrip.com/support (we reply to tickets in about 3 to 12 hours). Manage a booking: https://www.inboundtrip.com/mytrip

2. Q. What if you do not answer my call?
   A. Please try WhatsApp +91 8137 000 513, email support@inboundtrip.com, or the form at https://www.inboundtrip.com/support Other options are listed on that page.

3. Q. How do I make a complaint or give feedback?
   A. For a complaint, contact support with your booking reference: +91 8137 000 513 or https://www.inboundtrip.com/support After the trip we email a feedback form. You can also use https://www.inboundtrip.com/feedback For an issue after the trip: https://www.inboundtrip.com/review/hate/

4. Q. I lost something in the taxi.
   A. Contact support immediately with the booking reference, pickup date, and a description of the item: WhatsApp +91 8137 000 513 or https://www.inboundtrip.com/support We will check with the driver. Ask to be connected to a person so we can follow up.

5. Q. I want to talk to a person / agent.
   A. I can connect you with our support team. You can also WhatsApp or call +91 8137 000 513 now, or write at https://www.inboundtrip.com/support Please share your booking reference if you have one.

Airports

1. Q. Which airports do you cover in Kerala?
   A. Cochin International Airport (COK, Nedumbassery / Kochi), Trivandrum (TRV), Calicut / Kozhikode (CCJ, Karipur) and Kannur (CNN, Mattannur). Pickup from arrivals at both domestic and international terminals where the airport has them. Book: https://www.inboundtrip.com/book-a-taxi

2. Q. How do I contact KSRTC or book a public bus?
   A. KSRTC is Kerala’s state bus service and is not operated by Inboundtrip. For bus information call +91 471 2463799 or +91 94470 71021. Book tickets and check schedules at https://onlineksrtcswift.com/ If no bus matches your arrival time, you may use our taxi service for a smooth transfer to the nearest bus or railway station. Book a taxi: https://www.inboundtrip.com/book-a-taxi

3. Q. What if no bus matches my arrival time?
   A. If no bus matches your arrival time, you may use our taxi service for a smooth transfer to the nearest bus or railway station. Book: https://www.inboundtrip.com/book-a-taxi

4. Q. How far is Kochi city from Cochin Airport?
   A. Kochi / Ernakulam is about 30 km from Cochin Airport (COK, Nedumbassery), typically around 1 hour depending on traffic. Nearest town is Angamaly. There is no metro at the airport; feeder buses go to Aluva Metro (about 11 km). Book a taxi: https://www.inboundtrip.com/book-a-taxi

5. Q. How far is Trivandrum city from the airport?
   A. Trivandrum city is about 7 km from international terminal T2 (around 20 minutes) and about 11 km from domestic T1 (around 30 minutes). T1 and T2 are about 6.5 km apart. We pick up at both terminals.

6. Q. Can I buy a SIM card at the airport?
   A. Yes. After immigration and customs, mobile-operator kiosks at international airports sell tourist SIMs. You usually need passport photos, a passport copy, visa copy, and a stay address. Activation can take up to 24 hours. You can also buy a SIM in town later.

7. Q. Is there a travel advisory?
   A. Check https://www.inboundtrip.com/blog/travel-advisory/ for current notes. For visa on arrival / e-visa, follow official Indian government guidance; we are a taxi company and cannot issue visas.

8. Q. Is there a 2 AM KSRTC from Cochin Airport to Ernakulam?
   A. KSRTC is not operated by Inboundtrip. Night and early-morning buses do run on some airport routes; check the live timetable on the Cochin KSRTC post: https://www.inboundtrip.com/tours/ksrtc-bus-timing-from-cochin-airport/ and https://onlineksrtcswift.com/ If no bus matches your arrival, book a taxi to Ernakulam railway or the city: https://www.inboundtrip.com/book-a-taxi